FAQs

  • What is the departure time? Open or Close

    Our standard time for departure is to vacate the furnished apartment by 11 am. If you need a later departure time, please call our office 502-473-0099 to discuss your options. Usually, any departure time past 2pm may incur an additional charge.

  • What are your check-in times? Open or Close

    Our standard arrival time is 4pm. Should you need to arrive earlier please call our office 502-473-0099.

  • What taxes apply to the stay? Open or Close

    All stays over 30 days are non-taxable in a furnished apartment. Applicable sales and room taxes do apply for all stays less than 30 days. The current lodging tax rate in Louisville is 15.5% as of 5/1/16.

  • Is there a minimum stay? Open or Close

    No.  Depending on availability, we can accommodate weekly stays.  Please call our office at 502-473-0099 for more details.

  • What are the payment options? Open or Close

    Payment options are flexible. All major credit cards are accepted (Visa, MasterCard, American Express, and Discover). For major corporations, direct billing is available.

  • Can I upgrade or change my furniture package? Open or Close

    While our apartments are tastefully decorated and our guests are quite happy with their furnishings, we may get the occasional request for additional items or changes to the furniture. You may require a bedroom to be converted into an office or a family may need twin beds delivered to a specific bedroom. Taking our top priority of guest satisfaction into account, we will be happy to accommodate your request. Additional charges may be incurred for changes.

  • Are pets welcome? Open or Close

    All of our communities are pet friendly. Breed/weight restrictions for dogs will apply depending on the community location. It should be noted there is a $200 non-refundable pet fee for your animals should you elect to bring your pet with you. Provided the animal does not damage the apartment, no additional charges are incurred for the family pet. You are responsible for pet damages.

  • Who should I call regarding maintenance issues? Open or Close

    We have a Guest Services Coordinator located in our office dedicated to making sure each and every one of our guests is satisfied. Once we’ve been notified of a maintenance request, the Guest Services Coordinator will call the request into the community office staff.  The maintenance department typically takes care of a request within a 24-hour period.  Should they need more time, we notify our guest of the delay and the completion date.  Usually this only occurs when a part needs to be ordered to fix the problem.  The Guest Services Coordinator can be reached at (502/473-0099) during our normal office hours (Mon-Fri 8 am - 5 pm).  Should you have a maintenance issue that requires immediate attention when our office is closed, please call the above number and follow the prompts for emergency situations.

  • What is included in your furnished apartments? Open or Close

    Our apartments come standard with a fully equipped kitchen meaning all appliances, pots, pans, housewares, and everything you need to prepare meals is included in your apartment. We also supply a washer and dryer, televisions, and apartment accessories in your unit (for more details click on Apartment Furnishings).  Apartment utilities such as electricity, water, expanded cable, and internet are included in your rate as well.

     

    Click here to view apartment furnishing details

  • Do you provide temporary housing for other cities? Open or Close

    We are the city’s only locally operated executive housing company dedicated to servicing the Louisville metro and it’s surrounding metropolitan area. This allows our company to dedicate all of our personnel to focus on taking care of our guest’s needs and providing the “attention to detail” our guests demand and deserve. The Louisville Relocation team isn’t distracted trying to match a guest’s unique needs/requests for another city while trying to also serve our Louisville guests. We’ll be glad to refer you to another Corporate Housing company in a particular city (no strings/referral fees attached!!), but we feel we would be doing our customers and guests a disservice with the misperception that we are the experts in another city.

    We have established a working relationship with corporate housing companies in the two cities located approximately one to two hours from Louisville. Those cities are Cincinnati and Lexington. Cincinnati (please see Greater Cincinnati Relocation for more information on our recommendations) is located 100 miles northeast of Louisville off of the I-71 freeway. Lexington (please see Lexington Relocation for more information on our recommendations) is located 85 miles east of Louisville off of the I-64 freeway. Both cities have a wide variety of “things to do” and make for a great weekend getaway. 

  • What is the difference between our executive housing/furnished apartment accommodations and a hotel? Open or Close

    Louisville Relocation offers spacious, beautifully decorated furnished apartments. Our corporate apartments are much larger than both regular and extended stay hotel rooms. We offer a more “home-like” living environment than you’ll find in a hotel.

    Louisville Relocation chooses only the most upscale communities in the Louisville metro area. All apartment residences feature a fully equipped kitchen, and the units have separate dining, living room, and bedroom areas. All of our bedrooms have a walk-in closet and an attached bathroom (it should be noted that our 3 bedroom apartments have only 2 bathrooms). A washer and dryer are included in all of our corporate apartments as a convenient laundry option (with the exception of a few downtown properties without washer/dryer hookups). A wide range of personal services and exceptional amenities gives our executive housing accommodations an atmosphere of luxury and convenience, as well as the comfort of feeling at home.